Shipping Policy

1. Order Processing Time

Orders are processed Monday through Friday (excluding U.S. federal holidays):

• Standard orders: Processed within 1-2 business days
• Orders placed on weekends/holidays: Processed on the next business day
• High-volume periods (Black Friday, holidays): May take up to 3 business days

You will receive a confirmation email with tracking information once your order ships. If you do not receive a shipping confirmation within 3 business days, check your spam folder or contact [email protected].

2. Domestic Shipping (United States)

Free shipping is automatically applied to orders of $150 or more (Standard shipping only). Free shipping applies to the contiguous 48 states only; additional charges may apply to Alaska, Hawaii, and U.S. territories.

Shipping to Alaska/Hawaii: Add $10 surcharge. Delivery may take 5-10 business days.

Shipping to U.S. Territories (PR, GU, VI): Add $15 surcharge. Delivery may take 7-14 business days.

Military Addresses (APO/FPO/DPO): Standard shipping rates apply. Delivery may take 10-21 business days via USPS.

3. International Shipping

We ship to the following international destinations:

• Canada: 5-10 business days, calculated at checkout
• EU/UK: 7-14 business days, calculated at checkout
• Australia/NZ: 10-21 business days, calculated at checkout
• Other countries: Contact us for a shipping quote

Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We cannot predict these charges — check with your local customs office for estimates.

Customs Delays: International shipments may be delayed by customs inspections. We are not responsible for customs-related delays.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number and carrier link. You can also find tracking information in your account under Order History. Tracking updates may take 24 hours to appear after shipment.

5. Shipping Restrictions

• We do not ship to P.O. boxes for Express or Overnight delivery (physical address required)
• Some products may have shipping restrictions based on destination (e.g., hazmat, battery, size limits)
• We do not ship to countries under U.S. trade embargoes or sanctions
• Items containing flammable materials (e.g., leather dye, contact cement) may have ground-only shipping restrictions

6. Lost, Stolen, or Damaged Packages

Lost in Transit: If tracking shows your package was never delivered:

• Wait 3 business days after the estimated delivery date (carriers sometimes mark as delivered prematurely)
• Contact the carrier to open a lost package claim
• Contact us at [email protected] — we will assist with the claim process
• If the carrier confirms loss, we will send a replacement or issue a refund

Stolen After Delivery: We are not responsible for packages stolen after delivery confirmation. To protect your order:

• Provide a secure delivery address
• Use carrier delivery instructions (e.g., "leave at back door")
• Consider requiring a signature for delivery (additional fee)

Damaged on Arrival: If your package arrives damaged:

• Take photos of the damaged packaging and product before opening
• Contact us within 48 hours at [email protected] with photos
• Keep all packaging materials for carrier inspection
• We will arrange a replacement or refund at no cost to you

7. Address Accuracy

You are responsible for providing an accurate and complete shipping address. If a package is returned to us due to an incorrect or insufficient address, we will contact you to arrange re-shipment. Additional shipping charges will apply for re-shipment. If you notice an address error after placing your order, contact us immediately at [email protected] — we can update the address if the order has not yet shipped.

8. Contact

LeatherForge is operated by CHRISTKOONCE LLC.
Email: [email protected]
Mailing Address: 5152 N Edgewood Dr Ste 1000, Provo, UT 84604