Frequently Asked Questions
Find quick answers to common questions
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also find tracking info in your Account > Orders page. Tracking updates may take 24 hours to appear.
Can I change or cancel my order after placing it?
Orders can be cancelled if requested within 2 hours of placement. Email [email protected] immediately. If the order has already shipped, you'll need to follow our return process (7-day window).
What is your return policy?
We offer a 7-day return window from the delivery date. Items must be unused and in original packaging. See our full Return & Refund Policy for details.
Do you ship internationally?
Yes, we ship to Canada, EU/UK, Australia/NZ, and other select destinations. International shipping costs are calculated at checkout. Customs duties are the recipient's responsibility.
How long does shipping take?
Standard shipping takes 3-7 business days within the US. Express (2-3 days) and Overnight (1 day) options are available. International shipping takes 5-21 business days depending on destination.
Do you offer free shipping?
Yes, free Standard shipping is available on all US orders over $150. This applies to the contiguous 48 states.
Are your tools suitable for beginners?
Absolutely! Our Starter Kits are designed specifically for beginners and include everything needed to start. We also have a Learn section with tutorials and guides.
What payment methods do you accept?
Available payment methods are shown on the hosted payment page and depend on the configured payment provider. We do not advertise a method until it is enabled for checkout.
Is my payment information secure?
Card details are entered on the payment provider's hosted page. LeatherForge does not collect or store card numbers or security codes in this storefront.
Do you offer warranties on your tools?
Yes, most steel tools carry a 1-year warranty against manufacturing defects. See our Warranty Policy for product-specific coverage.
How should I care for my leather tools?
Store in a dry environment, wipe steel tools with light oil after use, hone cutting tools on a strop, and condition leather storage products quarterly. See our Warranty Policy for a full care guide.
Can I share my creations on your site?
Yes! Visit our Community page to share your leather projects in the Maker Gallery. We love seeing what our customers create.
Do you offer bulk or wholesale pricing?
For bulk orders or wholesale inquiries, please contact us at [email protected] with your business details and product requirements.
How do I contact customer support?
Email [email protected]. Our support team will reply by email.
What if my item arrives damaged?
Contact [email protected] within 48 hours of delivery with photos. We'll send a prepaid return label and arrange a replacement or full refund at no cost to you.