Return & Refund Policy

1. Return Eligibility

You may return most items within 7 calendar days of the delivery date, provided:

• The item is unused, unworn, and in its original condition
• All original packaging, accessories, and instruction manuals are included
• The item is not marked as "Final Sale" or "Non-Returnable"
• Starter kits must be unopened and with all components sealed
• You have the original order number or proof of purchase

Non-Returnable Items:

• Opened or used starter kits (hygiene reasons)
• Consumable supplies (thread, dye, edge paint, beeswax, cement) once opened
• Custom or personalized items
• Gift cards
• Items damaged through misuse or improper care

2. How to Initiate a Return

1. Email [email protected] with your order number and "Return Request" in the subject line within 7 days of delivery.
2. Include in the email: the item(s) you wish to return, the reason for return, and photos if the item arrived damaged or defective.
3. Receive a Return Authorization (RA) number and return shipping address within 1-2 business days. Returns without an RA number will not be accepted.
4. Package the item(s) securely in original packaging if possible. Write the RA number clearly on the outside of the package.
5. Ship the package using a trackable shipping method (USPS, UPS, or FedEx). We are not responsible for packages lost in transit without tracking.
6. Confirmation: You will receive an email confirmation when we receive and inspect your return.

3. Refund Process

Once we receive and inspect your returned item:

• Approved returns: A refund will be processed to the original payment method within 5-7 business days.
• Partial refunds: Items returned with missing components or damaged packaging may receive a partial refund (up to 50% restocking fee).
• Denied returns: If the return does not meet eligibility criteria, the item will be shipped back to you at your expense.

Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, defective product).

Refund timing depends on your payment processor: Credit card (3-5 business days), PayPal (1-2 business days), Apple/Google Pay (3-5 business days).

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damage/defect and the shipping label
• We will provide a prepaid return label at no cost to you
• We will send a replacement or issue a full refund (including original shipping) within 3 business days of receiving the return

5. Return Shipping Costs

6. Exchanges

We do not offer direct exchanges. To get a different product, size, or variant:

1. Return the original item for a full refund (within 7 days)
2. Place a new order for the desired product on our website
3. The refund and new order are processed independently

7. Order Cancellation

Orders can be cancelled free of charge if requested before shipping. To cancel:

• Email [email protected] with your order number within 2 hours of placing the order
• If the order has already shipped, it cannot be cancelled — you must follow the return process
• Refunds for cancelled orders are processed within 3-5 business days

8. Restocking Fees

There is no restocking fee for returns within the 7-day window that meet all eligibility criteria. Restocking fees of up to 50% may apply to returns with:

• Missing or damaged original packaging
• Missing accessories or instruction manuals
• Signs of use or wear

9. Contact

LeatherForge is operated by CHRISTKOONCE LLC.
Email: [email protected]
Response time: Within 1 business day